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Data Springs Product Forums...
Subject: OptIn v3.0 - repeat emails
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Llamil
Posts:5
skipping stones
skipping stones

08/09/2007 10:52 AM  

Hi, when adding emails to the schedule, it sends the message several times.  I have disabled the Retry Frequency setting, and the Time Lapse is 30 minutes for 100 emails.  Any ideas?

rgds,

Llamil

Chad
Posts:2386
river guide
river guide

08/10/2007 9:26 AM  
I would check the previous distributions and make sure they are all cleared out, possibly there was one still active? The only times we have seen this is when you have something set like 100 every 15 seconds.

So... To test I would setup the test email and enable all logging items (email to, from, body, etc...). This will send you the message instead of the actual person. This will display detailed logs under Host, Schedule that will give you a good idea what might be happening.

-Chad
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