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| Login | Register | Saturday, August 30, 2008
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| Data Springs Product Forums...
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| Author |
Messages |
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John
Posts:14
wading in the water
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| 05/30/2007 12:47 PM |
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I have tracking enabled and set to automatic. The mails were sent and read, but the tracking did not capture the reads. Is there something special I need to do to get this functioning?
Thanks,
Slouch |
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Chad
Posts:1863
river guide
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| 05/30/2007 1:09 PM |
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Slouch,
Hi. I would first check to make sure other things work (such as opt our URL etc...). The tracking feature requires you to specify the main opt in email module and what page its located on within advanced newsletter settings.
Here is a quick explanation though.. When tracking is added a 1 pixel by 1 pixel image is added to each email/newsletter that is distributed. If you research this more on the web its actually referred to as a 'web bug'. This 1x1 image is actually rendered by passing several parameters to your main opt in email module (if you view the source of your email do a quick search for &Track=True to see the URL). You can actually copy and paste the URL into your browser to see it track in real time.
If the tracking URL is setup correctly then the only other problems might be if the users browser forces them to click an 'Activate Images' button etc.. Sometimes outlook doesn't display images unless you right click on the images. For example sometimes outlook has something that comes up with 'Right-click here to download pictures. To help protect your privacy, Outlook preventated automatic download of this picture from the internet'. If this were the case though then no images would show up.
-Chad
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John
Posts:14
wading in the water
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| 05/30/2007 4:57 PM |
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That worked. I hadn't set the page properly. It's now working to the best of its ability. With the image blocking in email clients its is missing quite a few reads, but it helps.
thanks for the quick response.
Slouch |
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Mike
Posts:6
skipping stones
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| 07/04/2007 1:53 PM |
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| Where do I see the tracking information? I have 3.0, but I can't find any menu to see the tracking or setup tracking? |
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Chad
Posts:1863
river guide
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| 07/06/2007 2:27 PM |
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All of the tracking is maintained and viewable in the Advanced Newsletter module. Within this module you specify if you would like to add tracking to the email message. You need to make sure within settings you also set the page that your main opt in email module is located on, this is required for tracking to function properly. After you have distributed a newsletter go into the previous newsletters area to review the statistics on how many emails have been read and by which email address, their IP address, read count, etc...
-Chad
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Eric
Posts:10
wading in the water
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| 06/13/2008 11:56 AM |
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Hi Chad,
does the opt-in module has to be visible in order for the Tracking to work? I've checked the setup, it looks fine and the only "unusual" thing I have is that the opt-in module is visible to certain roles, not to everyone.
Thanks. |
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Chad
Posts:1863
river guide
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| 06/17/2008 4:55 PM |
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Yes. The main opt in email needs to be visible to all users in order for tracking to work right. Otherwise the tracking URL cannot access Opt In Email module. You can add it to a page that all users have rights too but maybe its not visible from the menu? In other words users wouldn't know how to get to that page?
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Tyler
Posts:4
skipping stones
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| 08/07/2008 8:52 AM |
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Is there a way to change the default pix? I've looked in settings but may have just missed it.
it removed my ref to the image:
img src = "/www.sng.ecs.soton.ac. uk/ mailscanner/images/1x1spacer. gif" width="1" height="1" alt=" Web Bug from http://www. site .net / Default.aspx?TabID=54&Track=True&OptInEmailID=d8c1b792-1253-43b5-bc5c-4505151ebfaa&NewsletterID=6383eab2-5143-41c1-ac76-499ff0413ab0"
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Chad
Posts:1863
river guide
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| 08/07/2008 2:54 PM |
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Hi; What exactly do you mean by 'default pix'? The size or the actual spacer image?
Hmmm... It looks like the mail scanner is finding the actual source and adding some code in its place.
We are updating the next release (which is in development as I type) and the new version should allow for many more options as far as email tracking. The additional options will allow tracking to be:
1. Setup as a stylesheet include link
2. Setup as a javascript include link
3. Setup as a larger logo image you can use within your email
4. Setup as it currently is which is a 1x by 1x image
-Chad
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Eric
Posts:10
wading in the water
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| 08/21/2008 4:37 PM |
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Hi Chad,
tracking was working fine until now, I hope you can help me with this new setup.
I had the home page with opt in, advanced email and previous newsletter modules, tracking worked fine.
I decided to move these modules to a different page, not accesible via menu but visible to all users writing out the URL. I added the simple opt in module to the home page instead, I don't want to confuse the users when selecting the only newsletter they have available, but now the tracking is not working, I don't see the 1x1 pixel image anymore.
What could be wrong? Thanks. |
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