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Data Springs Product Forums...
Forums > Product Discussion - DotNetNuke Modules > Opt In Email
Subject: Error when sending via BCC
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Author Messages
Ian
Posts:3
07-07-2008 7:31  

Hi,

  one of my clients has been sending newsletters to 6,500 of their customers.   In the past they have been using the scheduler to send the messages (personalised) to 500 users at a time.  The problem with this method is that it takes almost a full day to send all the emails.

We tried to use the BCC (non-personalised) method today and the screen just hung.  When I checked the log viewer I noticed the following error (which occured about 10 minutes after hitting the 'send' link for the newsletter:

AssemblyVersion: 03.03.07
PortalID: 8
PortalName: Lunch Box List
UserID: (userid removed)
UserName: (user name removed)
ActiveTabID: 717
ActiveTabName: NewsLetter Publishing
RawURL: /Home/NewsLetterPublishing/tabid/717/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.lunchboxlist.com/Home/NewsLetterPublishing/tabid/717/Default.aspx
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 67b2a65d-434b-413e-bd0b-49ba0bf91579
InnerException: Could not access 'CDO.Message' object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Reflection.TargetInvocationException..ctor
StackTrace:
Message: System.Web.HttpException: Could not access 'CDO.Message' object. ---> System.Threading.ThreadAbortException: Thread was being aborted. at System.Reflection.TargetInvocationException..ctor(Exception inner) at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters) at System.RuntimeType.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParameters) at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args) --- End of inner exception stack trace --- at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args) at System.Web.Mail.CdoSysHelper.Send(MailMessage message) at System.Web.Mail.SmtpMail.Send(MailMessage message) at Dataspring.DNN.Modules.OptInAdvanceEmail.clsGlobals.DSMail(String MailFrom, String MailTo, String Cc, String Bcc, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, String Attachment, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword)
Source:
Server Name: (server name removed)

 

Any ideas?

Thanks,

Ian.
Ian
Posts:3
07-14-2008 10:15  
No ideas anyone ? I suspect that having a database with 6000+ users may be beyond the limitations of the Opt-In-Email module. Has anyone else had any luck with a user database of this size? Unfortunately we've invested quite heavily in this product (added a load of triggers to automate adding users to newsletter groups etc.), so changing to another product now will be a pain but I suspect there may be no other option.

I would greatly appreciate any feedback anyone can offer as the problems we are having are affecting a major client of ours whos site is live.

Cheers,

Ian.
Chad
Posts:2167
river guide
river guide
07-15-2008 2:54  
Ian,

Hi. I don't think we have had any other users reporting this yet. When this email goes out it really should just be sending one email, so I am not sure why it would matter if there were 6000 or 60,000. If you setup a test list with just a few people in it (your emails) and send to that list with BCC does it work ok?

-Chad
Ian
Posts:3
07-16-2008 8:54  
Yes, the BCC works fine in a test list and we've also tested the BCC in an offline copy of our production site - but none of the tests sent to more than 20 or 30 people.... so the only difference appears to be the number of people we're sending to.

Sending the personalised emails works, but it takes almost 24 hrs to distribute the newsletter to all 6000+ people - which is causing some problems and hence the need to send them faster.

Cheers,

Ian.
Chad
Posts:2167
river guide
river guide
07-16-2008 11:14  
Regarding the scheduler... It shouldn't take that long, but if you turn off logging it should go much faster. If you see that the scheduler is working properly you might disable all logging and increase the timespan it runs in (still make sure its finishing an instance before it starts the next instance).

Ummm... with BCC its really just one major call to the mail routine, so its not in a loop or anything, its probably just taking too long and the site is either being reset or something is restarting the application etc... Not sure exactly what we can do to properly test this or fix this so I would probably shoot for updating the scheduler to not enable logging and this should speed up the scheduler.

-Chad
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Forums > Product Discussion - DotNetNuke Modules > Opt In Email > Error when sending via BCC


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