---> Please review our Product Support Agreement before contacting support <---
Data Springs strives to deliver excellent support for our customers. There are multiple ways of accessing support that are outlined below.
Option 1:
We are proud to offer a new feature of the site, "Data Springs Product Forums". Our forums were just added to the site and we have created a forum category for each product as well as other forums for enhancement requests, user guides, and general information. Please visit our forums and post your support problem and also review other topics posted for the product you are having problems with. You can visit our product forums here.
Option 2:
Depending on where you purchased our product from you can get support directly from the web site.
- Product support for DotNetNuke Modules can be found on Snowcovered.
- Product support for mobile products can be found at PocketGear.
Option 3:
You can contact us directly on our web site. A Data Springs Client Services Representative will review your cases and we typically try and respond to all requests within 24 hours.
Option 4:
Premium Support (Implementation / Training / Development)
- Assistance in walkthroughs, assistance in specific setup and implementation of modules / web parts, direct training on features
- Implementation of specific product coding add-ons – Examples might include specific SQL queries for Dynamic SQL Events within Dynamic Forms / Dynamic Registration, or specific javascript functions / implementation for features such as Client Side Events within our products. Other examples might include instances where our modules ‘can’ handle specific requirements but require additional staff resources or assistance in implementing them that goes beyond bugs or standard support agreement
- Modifications / Changes to source code – this includes any assistance if you purchased the source code and need to modify it, or if you need to have us modify the source code to meet a specific requirement
- Direct implementation of modules – These include module installations, configurations, and setup based on requirements document of necessary features
- Assistance / direction with our products on a customized version of DotNetNuke® or Microsoft® SharePoint
- Standard support beyond 90 days of purchase