We, at Data Springs, stand behind our products and aim to provide the best possible support to our customers. Two levels of support are available to address issues. Pro Mobile Services and Custom Services are also offered to meet specific needs.
Standard Support
Standard Support is available to address the following within the first 90 days of purchase:
- Standard Bridge installation and configuration.
- Product features not working properly as documented within user guide.
- General questions, help, advice, or assistance our products' specific capabilities.
Support can be accessed by filling out the Bridge Support Request Form <link>. A Data Springs representative will use available resources and knowledge base to answer questions and/or resolve issues during normal business hours (Monday through Friday, 8:30 a.m. to 5:30 p.m. PST, except during holidays). If an issue is identified as a bug, the issue will be listed for further review and we will attempt to include a fix in the next patch or scheduled release. Patches are released based on the extent of the problem, the resources we have available to fix the issue and other priorities already scheduled.
Outside of the normal process for scheduled bug fixes, an urgent requirement to address an identified bug will fall within Premium Support.
Premium Support
Premium Support is offered for additional requirements beyond what is covered in Standard Support including:
- Assistance in Bridge installation and setup resulting from specific site requirements beyond the standard Bridge setup as described in the system requirements in the User Guide.
- Access to direct support via GoTo Meeting, Skype or other meeting media.
- Direct implementation of the product involving integration with existing files, tables, other data source.
- Standard support beyond 90 days of purchase.
- Fixes required sooner than the normally scheduled patches and releases.
- Priority support over standard support.
Premium Support is available at an hourly rate of $150.00. Delivery schedule will vary depending on client urgency, staff availability and scope of project. Overtime may be assessed on projects on extremely tight deadlines.
Pro Mobile Service
Data Springs offers custom services to tailor our Bridges to specific customer needs.
- Your own Application in the Iphone AppStore / BB World Store / Android Market
- Valuable marketing presence in mobile stores
- Customized screen shots
- Links to your website
- Download statistics.
- Customized Apps
- Use your own branded name and icon.
- Summary background
- Icon buttons
- Your own logo at top left corner
- Extra Features and options
- No Short Code required
- Extra "Information" button linked to your HTML pages
- Custom web service password
- Your own copyright and terms of use
Please Contact Us for a quote on Pro Mobile Services
Custom Services
Data Springs offers custom services to tailor our Bridges to specific customer needs. The following fall within Custom Services:
- A customized and branded App presence in the App Store.
- Modifications / Changes to source code – this includes any assistance if you purchased the source code and need to modify it, or if you need to have us modify the source code to meet a specific requirement.
Please contact us with your requirements to get an estimate for your project.