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Data Springs Modules Community Questions & Answers

Role Reminder - Schedule fails - Method not found.

I have installed the trial of the Role Reminder module v1.3 which is purported to be compatible with DNN 4.5 and greater.  I've installed this into a DNN 7.3.4.  I configured a reminder and ran forced (via run now) the schedule to run.   

The module fails with the following error:

 

DataSprings RoleReminder Start checking.Executing Renewal Reminder For Def:ER Chamber Membership Expiration
PortalID: 8 Role ID 191 Renewal ID 1
Collecting Data!: edequatek
Error Getting Password For User: xxxxxxx Password Retrieval is not enabled- at DotNetNuke.Entities.Users.UserController.GetPassword(UserInfo& user, String passwordAnswer) at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.GetParsedData(UserInfo objUSerI, Int32 MyPortalID, String strText, String strRoleName)
Error Getting Password For User: edequatek Password Retrieval is not enabled- at DotNetNuke.Entities.Users.UserController.GetPassword(UserInfo& user, String passwordAnswer) at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.GetParsedData(UserInfo objUSerI, Int32 MyPortalID, String strText, String strRoleName)
Error Getting Password For User: edequatek Password Retrieval is not enabled- at DotNetNuke.Entities.Users.UserController.GetPassword(UserInfo& user, String passwordAnswer) at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.GetParsedData(UserInfo objUSerI, Int32 MyPortalID, String strText, String strRoleName)
Error Getting Password For User: edequatek Password Retrieval is not enabled- at DotNetNuke.Entities.Users.UserController.GetPassword(UserInfo& user, String passwordAnswer) at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.GetParsedData(UserInfo objUSerI, Int32 MyPortalID, String strText, String strRoleName)
Error Getting Password For User: edequatek Password Retrieval is not enabled- at DotNetNuke.Entities.Users.UserController.GetPassword(UserInfo& user, String passwordAnswer) at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.GetParsedData(UserInfo objUSerI, Int32 MyPortalID, String strText, String strRoleName)
Error Getting Password For User: edequatek Password Retrieval is not enabled- at DotNetNuke.Entities.Users.UserController.GetPassword(UserInfo& user, String passwordAnswer) at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.GetParsedData(UserInfo objUSerI, Int32 MyPortalID, String strText, String strRoleName)
RoleID: 191
PortalID: 8
UserID: 265

 

Error Sending Email Message... Check configuration properties. Method not found: 'System.String DotNetNuke.Common.Globals.SendNotification(System.String, System.String, System.String, System.String, DotNetNuke.Services.Mail.MailPriority, System.String, DotNetNuke.Services.Mail.MailFormat, System.Text.Encoding, System.String, System.String, System.String, System.String, System.String, System.String)'.- at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.SendMail(Int32 RoleId, String strFrom, String strTo, String strCC, String strBCC, String strSubject, String strMessage, Int32 PortalID, Int32 UserID) at DataSprings.DNN.RoleReminder.RoleReminderSchedulerClient.SendNotifications()

 

Do you have a suggestion for getting this running?  

(Sure, upgrade DNN is an expected response.  yet, this is supposed to be compatible with 4.5+)

Thank  you for your help!!

 

asked 11/6/2019
Madison 3
Madison
  • HI, could you please forward this to dnnsupport@datasprings.com so we can continue this conversation there? I'd like to send you 1.4 Trial Release to see if it works for you.

    Also, through the email, can you provide a screenshot of your reminder setting?

    David To
    Data Springs Technical Support - David To 11/6/2019

3 Answers

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answered 1 month ago Watts 3
Watts

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