| Q. Can I use the module(s) on several pages on my site? |
A. Yes, you can have multiple instances of the modules across your site. |
| Q. What if I have several portals on the same DNN installation? |
A. If you only have one DNN installation, your Standard edition will work for you across multiple portals. |
| Q. What license will I need if I have several sites? |
A. The Enterprise Edition is a license for as many DNN installations that you directly own and operate. This, however, does not include a license to redistribute to clients. You may purchase Standard or Enterprise licenses on behalf of your clients so they have their own licenses. However, if you wish to purchase 1 license that will allow you to install at unlimited # of client sites, then you will need the Developer License. |
| Q. What kinds of customers will need the Developer License? |
A. The key factor for the Developer License is re-distribution. Here are some examples where the Developer License will be required:
- A web developer who will install the module(s) in multiple client sites.
- A franchise company who operates applications using our modules across multiple franchisee websites.
- A business entity with independent contractors where the business entity provides website templates using our modules for various sites to operate the independent contractor's business.
|
| Q. What do you mean by “direct access to Data Springs support.“ |
A. For customers who have the Standard or Enterprise license, this means that the customer can contact Data Springs directly via the Contact Us (Support) Form or a Snowcovered HelpDesk ticket for questions and for problem resolution. The same is true if you have the Developer License. However, If you obtained your modules through a developer using a Developer License, please course all questions through this developer. The developer can contact Data Springs for issues that need further assistance. Please see our Data Springs Support Agreement for more details. |
| Q. Please explain your policy regarding access to patches. |
A. All Standard, Enterprise, or Developer licensees can access patches within your Snowcovered.com account under Patches and Hotfixes and/or MyDownloads. However, if you obtained your module through a developer, please contact your developer directly to access any available patches. |
| Q. What about the Upgrade Path and Discounts? |
A. As a Standard, Enterprise, or Developer licensee, there may be automatic discounts available to you when you upgrade. Please see our Upgrade Policy for details. If you obtained your modules through a developer, please contact your developer for product updates and pricing. |
| |
|