Software Component Upgrade Policy:
- Free upgrades if purchase is within 90 days of a new version release.
- Progressive discounts between releases. The discounts are based on 50% off the new release (i.e. Version 4.1 to version 4.2 would be 50% off). 20% off for releases two versions back and 10% off for versions three releases back.
- For Collection Owners, a 50% discount applies when upgrading from the most recent version to the latest release (for example, Collection 7.0 to Collection 8.0).
- All free benefits and upgrade discounts expire after 1 years of purchase date.
Data Springs strives to deliver quality products, excellent support, and the highest development standards within the industry. We are constantly reviewing our support policies, documentation, upgrade policies, and each of our products for improvements and enhancements. We encourage our customers to remain current on the most recent versions with the assurance of top level support available.
For Software / Modules / Components
Data Springs, Inc. will provide refunds within 30 days of purchase of a Standard edition if a significant bug or issue is found. We encourage all customers to review documentation and preview modules at www.betasprings.com BEFORE purchase. We also have trial versions for several of our modules that are available before purchase. We do not issue refunds or credits for any module purchases on the enterprise or source code editions. No refunds are issued for any Collection or User Management Suite packages.
For Premium Support / Consulting Hours
Premium Support / Implementation hours are non-refundable. Premium Support involves our team members' time and commitments to other projects, therefore we cannot issue refunds on any Premium Support hours. Any unused Premium Support hours should be used for other projects within one year from the date of purchase.